Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to suggest an online casino we haven't covered yet? This page sets out how to get in touch with New Zealand Online Casinos and what happens once your message lands with us.
The Best Way to Reach Our Team
Email is the most reliable channel for reaching us. Send your message to [email protected] and a member of the team will read it personally — we don't rely on automated replies to do the work for us.
A bit of context helps us help you faster. If your message relates to a specific operator from our rankings, such as LuckyDreams, VegasNow or LetsLucky, mention the name and, where relevant, the offer or feature you're asking about. If it's about a bonus figure, a wagering condition or a payment method, telling us where on the site you saw it means we can check the detail properly before replying.
What People Usually Contact Us About
We hear from readers for all sorts of reasons. The most common enquiries fall into a few categories:
- Questions about our reviews — If anything about how we've described a casino's pokies range, table games, live dealer offering or bonus terms isn't clear, ask us directly and we'll explain how we reached that assessment.
- Corrections and accuracy checks — Offshore casino terms, licensing details and promotional offers change without much notice. If you believe something on the site is out of date — a bonus amount, a wagering requirement, a payment method no longer offered — let us know and we'll look into it.
- Suggestions for coverage — If there's an operator, a payment option common in NZ, or a topic like mobile casino play or new online casinos that you think deserves more attention, we're happy to hear the idea.
- General site feedback — Anything about how the site reads, how our tables compare offers, or how easy it is to find what you need on mobile.
- Concerns about gambling behaviour — If you or someone close to you is finding it hard to keep gambling under control, say so in your message. We can point you towards independent NZ support services, though we're not a support line ourselves and can't provide counselling directly.
What We Can't Help With Directly
It's worth being clear about the limits of what a comparison site can do. We don't hold player accounts, process deposits or withdrawals, or manage bonus claims on behalf of any casino listed here. If you have an issue with a deposit, a withdrawal delay, identity verification, or a bonus that hasn't been credited, that has to go through the operator's own customer support team, since they're the ones holding your account and your funds. We're glad to point you in the right direction if you're not sure who to contact, but we can't intervene in an individual account matter.
Similarly, we don't set licensing conditions or age and eligibility rules — those come from each operator's own licensing jurisdiction and terms. If you have a question about whether a specific casino is licensed to accept NZ players, or what identification it requires at signup, that's best confirmed directly with the operator using the verification details published on its site.
How Long a Reply Takes
We aim to get back to genuine enquiries within a couple of working days. Messages that need input from more than one person on the team, or that involve checking a claim across several sources, can occasionally take a little longer. We'd rather take the time to give you an accurate answer than a fast but vague one.
Why Reader Feedback Matters to This Site
Our rankings and reviews are built on publicly available information about each operator — things like offer terms, game ranges, software providers and payment options. Offshore operators update these details from time to time, and reader feedback is one of the ways we catch changes we might otherwise miss. If something you've experienced with a listed casino doesn't match what we've published, telling us about it directly helps keep the site useful for the next person comparing their options. It's also worth noting that any commercial relationships we have with operators don't influence how they're ranked here; ratings reflect our own editorial assessment.
If you're weighing up a casino outside NZ's usual pool of options, our page on Best Non GamStop Casinos 2026 covers a related angle that might answer your question before you need to email us at all.
Before You Write In
A quick checklist that tends to speed things up:
- Note the casino name and the specific page or section your question relates to.
- Include any relevant detail, such as a bonus amount in NZD or a wagering figure, so we can check it against what's published.
- Keep account-specific issues, like a stuck withdrawal or a verification hold-up, for the operator's own support team rather than us.
- Let us know if you'd like a reply by a certain date, though we can't always guarantee it.
We appreciate you taking the time to read our site and to reach out. Every message gets a proper look, and honest feedback is genuinely part of how we keep this comparison useful for NZ players.